These terms govern your use of the AMC Food app and the service behind it. By using the app you accept them. If you do not, do not use the app.
The service is operated by AMC — ALMUNISH Food and Beverages Company, Airport Road, American University of Iraq – Baghdad (AUIB) Campus, Baghdad, Iraq ("AMC", "we").
You may use the app if your email address belongs to a campus organisation AMC has approved, and you are old enough to enter a contract under Iraqi law. Your account is yours alone — do not share it or let someone else order on it. You are responsible for anything ordered through it.
There is no password. We send a one-time code to your email address, and anyone with access to that mailbox can sign in as you. Keep it secure. Tell us at once if you think someone else has used your account.
An order placed in the app is an offer to buy. It becomes a contract only when the outlet accepts it. An outlet may decline — items run out, kitchens close, equipment fails. If it declines, you are not charged for a cash order, and a card payment is refunded under section 6.
Prices, availability, fees and preparation times come from the outlet and can change until the outlet accepts. The total shown at checkout is what applies to that order. Prices are in Iraqi Dinar and include applicable taxes unless stated otherwise.
Photographs of items are illustrative. Outlets prepare the food; AMC operates the app and the delivery.
Ingredient and allergen information comes from the outlet and we cannot guarantee it is complete. Shared kitchens mean cross-contamination is possible. If you have a serious allergy, contact the outlet directly before ordering.
Delivery is to the campus addresses the app offers, during the hours each outlet is open. Times shown are estimates, not guarantees. You must be reachable on the phone number on the order and available to receive it. If a courier cannot reach you or nobody collects the order, it may be treated as delivered and no refund is due.
Handover may require you to show a code in the app. Orders for collection must be collected from the outlet during its opening hours.
Cancelling. Food is prepared to order, so an order cannot be cancelled from the app once it is placed. If you need to stop an order, contact us straight away on +964 785 020 0005 or at info@amc.iq with your order reference. Whether it can still be stopped depends on how far the outlet has got: before preparation begins we will usually be able to stop it, and once a kitchen has started we generally cannot. We will tell you either way.
If an order is stopped before preparation begins, or an outlet declines it, or we cannot fulfil it, you pay nothing. A cash order is simply not collected. A card payment is refunded in full to the card you paid with.
If something is wrong with your order — missing, incorrect, or not of acceptable quality — contact us within 24 hours with your order reference and, where you can, a photograph. Where we uphold the complaint we will refund or replace the affected items. Refunds go to the original payment method: card refunds are issued within 14 days of our approving them and may take longer to appear depending on your bank; cash orders are refunded by a means we agree with you.
Nothing in this section limits any right you have under Iraqi consumer law.
You may pay in cash on delivery or by card where the app offers it. Card payments are handled by HyperPay; AMC does not receive or store your card details. You confirm you are entitled to use the card you pay with.
Do not use the app to break the law, place orders you do not intend to pay for or receive, abuse or endanger outlet or courier staff, interfere with or probe the service, or try to access another person's account or data. We may suspend or close an account that does.
You are responsible for ratings and comments you submit. Do not post anything unlawful, abusive, or false. We may remove content and may use your feedback to improve the service.
We try to keep the service running but do not guarantee it is uninterrupted or error-free. We may change, suspend or withdraw any part of it, including outlets, menus and delivery areas.
AMC is responsible for operating the app and arranging delivery. The outlet is responsible for preparing the food and for what is in it. To the extent the law allows, AMC is not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for that order. Nothing excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence.
You can delete your account in the app at any time. It closes immediately and can be restored by signing in again within 30 days. We may suspend or close an account that breaches these terms. Closing an account does not cancel orders already placed or amounts already owed.
How we handle your data is set out in our Privacy Policy.
We may update these terms. The date at the top shows when. Continuing to use the app after a change means you accept the updated terms. The terms in force when you place an order are the ones that apply to it.
These terms are governed by the laws of Iraq, and the courts of Baghdad, Iraq have exclusive jurisdiction.
info@amc.iq — AMC — ALMUNISH Food and Beverages Company, Airport Road, American University of Iraq – Baghdad (AUIB) Campus, Baghdad, Iraq. Telephone: +964 785 020 0005 or +964 775 020 0005.